by Janessa Soucy | Oct 9, 2026 | vCIO
There’s a moment most external IT leaders run into eventually. You’re sitting in a leadership meeting. Maybe it’s a QBR. Maybe it’s a budgeting discussion. Maybe it’s a conversation about risk, growth, staffing, or operational issues that technically have nothing to...
by Janessa Soucy | May 26, 2026 | Customer Experience, vCIO
Most MSPs are still having the wrong conversation with their clients. They’re talking about Office 365 migrations, infrastructure upgrades, and ticket resolution times, while their clients are trying to figure out how to grow revenue, retain key employees, and...
