IT Glue Integration Overview
Integration Overview
vCIOToolbox is pleased to announce the addition of IT Glue to the vCIOToolbox Integration portfolio. With IT Glue, we enhance the asset experience by letting IT Glue users leverage that data alongside their PSA.
Existing Active Customers in vCIOToolbox: Add IT Glue to your present PSA integration. IT Glue will supplement the current assets ingested from the PSA platform. If an asset resides in IT Glue but does not appear in your PSA, IT Glue will drive the creation of that asset in vCIOToolbox. If the asset exists already, IT Glue will contribute supplemental information, but not duplicate. The PSA imported asset will remain the primary.
New vCIOToolbox Users: First sync your PSA to ensure that your ability to create tickets and opportunities is not impacted by the IT Glue integration. Then add your IT Glue integration to bring in any additional assets from that platform in real time
By connecting your PSA first, you create the master record, then connect IT Glue for secondary and supplemental information, and you’ll get the best integration process imaginable.
No PSA? Let IT Glue create customers and assets in your vCIOToolbox system.
Integration Capabilities
Company Import – LAUNCHED
Asset Import – LAUNCHED
