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The Role of the Modern vCIO
I was recently in the forums over at Nigel Moore's Tech Tribe, and there was a thread talking about the role of the vCIO. The question was who should fill the vCIO role and whether it should be a sales position. The comment thread had differing opinions on the role,...
4 Reasons Why vCIO’s are vital during the COVID-19 Crisis
The pandemic has changed our lives exponentially in a very short period. Companies are faced with the realities of extended closures, or at a minimum a reduced workload and revenues. Individuals are concerned with the potential to be laid off in addition to the...
How MSP’s can Create an Amazing Customer Experience
The Customer Experience Starts with the Sales Process How can Managed Service Providers create amazing customer experiences? The customer journey starts with the sales call which serves as the audition for your company. It is also the first exposure to your company,...
Is There Money in Running a vCIO Program? Yes!
How to Monetize your Virtual CIO Practice For most MSPs and IT Service Providers, the Virtual CIO practice delivers Quarterly Business Reviews (QBR's) to clients. This is just viewed as a component of their standard Managed Service contracts. Not many MSPs look...
5 Reasons why your Technology Business Reviews are Failing
One of the benefits of working with the Managed Service Provider community is that I get to speak to a lot of MSP's. In those meetings I always ask this question ‚ What is your goal for your QBR (or vCIO)? I get many different answers, and many MSP's are very clear in...